We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
⦁ We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
⦁ We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
⦁ You can visit the Site and browse without having to provide personal details. During your visit to the site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
⦁ If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at [email protected]
Collection of Personal Information
MOSS® does not sell, share or trade customers personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group for internal use only.
When you create a MOSS® account the personal information we collect may include your:
⦁ Delivery Address
⦁ Email Address
⦁ Telephone Number
⦁ Mobile Number
⦁ Date of Birth
The personal information we collect from you will be used in some or all of the following ways:
⦁ To deliver the products you have purchased from MOSS®
⦁ To update you on the delivery of the product and for customer support purposes
⦁ To provide you with relevant product information
⦁ To process your orders and to provide you with the services and information offered through our website and which you request
Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier).
When you register as a user on MOSS® website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Security of Your Personal Information
MOSS® ensures that all information collected will be safely and securely stored. We protect your personal information by:
⦁ Restricting access to personal information
⦁ Maintaining technology products to prevent unauthorized computer access
⦁ Securely destroying your personal information when it’s no longer needed for our record retention purposes
Disclosure of Personal Information
⦁ We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from MOSS® website.
⦁ In exceptional circumstances MOSS® may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. MOSS® is committed to complying with the Privacy Act and the National Privacy principles.
⦁ We may however use your contact information to send newsletters from us and from our related companies.
Collection of Computer Data
When you visit MOSS®, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
⦁ Your computer’s IP address
⦁ Browser type
⦁ Webpage you were visiting before you came to our site
⦁ The pages with in MOSS® you visit
⦁ The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please do not hesitate to contact our Customer Service at
012 692 9866